WHAT IF I CHANGE MY MIND?
We want you to feel confident and satisfied when shopping with Urban Folk. Therefore, when you return products, you are fully refunded for the cost of those products, as charged on the invoice. However, we only refund return costs in the UK.
CAN I RETURN ALL PRODUCTS?
- On-sale products that are not eligible for refund
- Used products
WHAT CAN I DO TO CANCEL MY ORDER BEFORE IT IS SEND?
If you wish to cancel the order before the dispatch, kindly contact us and you will receive a full refund of the invoice.
WHAT CAN I DO TO RETURN MY ORDER AFTER I RECEIVE IT?
In case for any reason you want to return the order or part of the order after you have received it, kindly contact us within 14 days of the day you received your order. You then have maximum one week period to ship the products back to us.
If you receive a damaged product, you have a 2 days period upon receive of the order to contact us and provide us with a picture of the damaged product and Order Number.
WHAT MONEY DO I GET BACK WHEN I RETURN THE ORDER OR PART OF THE ORDER?
For orders from all other countries: You are responsible for returning the items. After we receive & check them, you will receive a full refund for those items only. Urban Folk does not refund any shipping costs and does not carry their return cost.
* Added value shipping cost: [Current Shipping Cost] –[Shipping Cost if the order was delivered without the refunded item]
HOW CAN I PACKAGE THE PRODUCTS TO RETURN?
When returning the order, kindly safely package the products with safety filling the way Urban Folk has and,for sensitive items clearly state "Sensitive" on the package. For any packing instructions, contact us. In case an item is damaged during its return due to improper packaging, we do not refund that item.
HOW CAN I SHIP THE PRODUCTS BACK?
For orders from all other countries: You bare all shipping costs. In case products are lost, we are not accountable for and you do not receive a refund. Therefore you are strongly advised to choose a safe & reliable shipping method and to keep the dispatch receipt, until we receive the products.