Authentic Mediterranean Tableware & Kitchenware @ Urban Folk

E-travel,
Discover Mediterranean Gems,
& Decorate your home!

All receipts are in Euro. Urban Folk cannot guarantee the accuracy of the exchange rates used. Exchange rates are for illustation purposes only.

About Returns

WHAT IF I CHANGE MY MIND?

We want you to feel confident and satisfied when shopping with Urban Folk. Therefore, when you return products, you are fully refunded for the cost of those products, as charged on the invoice. However, we only refund return costs in the UK.

CAN I RETURN ALL PRODUCTS?

You can return all products except:

  • On-sale products that are not eligible for refund
  • Used products

 

WHAT CAN I DO TO CANCEL MY ORDER BEFORE IT IS SEND?

If you wish to cancel the order before the dispatch, kindly contact us and you will receive a full refund of the invoice.

WHAT CAN I DO TO RETURN MY ORDER AFTER I RECEIVE IT?

In case for any reason you want to return the order or part of the order after you have received it, kindly contact us within 14 days of the day you received your order. You then have maximum one week period to ship the products back to us.

If you receive a damaged product, you have a 2 days period upon receive of the order to contact us and provide us with a picture of the damaged product and Order Number.

WHAT MONEY DO I GET BACK WHEN I RETURN THE ORDER OR PART OF THE ORDER?

When canceling an order, you are fully refunded for the returned items, as charged on the invoice. We do not refund any extra charges from your country.

For U.K. orders: After we receive & check the condition of the items, you will be fully refunded for the returned products, plus their added value shipping cost*. Additionally, Urban Folk carries all shipping & return costs for the returned products within U.K.!

For orders from all other countries: You are responsible for returning the items. After we receive & check them, you will receive a full refund for those items only. Urban Folk does not refund any shipping costs and does not carry their return cost.
* Added value shipping cost: [Current Shipping Cost] –[Shipping Cost if the order was delivered without the refunded item]

HOW CAN I PACKAGE THE PRODUCTS TO RETURN?

When returning the order, kindly safely package the products with safety filling the way Urban Folk has and,for sensitive items clearly state "Sensitive" on the package.  For any packing instructions, contact us.  In case an item is damaged during its return due to improper packaging, we do not refund that item. 

HOW CAN I SHIP THE PRODUCTS BACK?

For U.K. orders: We bare the return costs, as long as you ship them back through our courier. After you inform us about your intention to return your order or part of the order, you receive details concerning our courier and a return code to use upon dispatch of the products, without any charge.  If you use your own transportation way, you bare any return cost. 

For orders from all other countries: You bare all shipping costs.  In case products are lost, we are not accountable for and you do not receive a refund.  Therefore you are strongly advised to choose a safe & reliable shipping method and to keep the dispatch receipt, until we receive the products.