Authentic Mediterranean Tableware & Kitchenware @ Urban Folk

E-travel,
Discover Mediterranean Gems,
& Decorate your home!

All receipts are in Euro. Urban Folk cannot guarantee the accuracy of the exchange rates used. Exchange rates are for illustation purposes only.

Terms & Conditions

Welcome to Urban Folk. 

These Terms & Conditions together with any other document expressly referred to in them, constitute the entire legally binding agreement between You and Urban Folk, with respect to the use of the goods and services offered through this website and will be hereinafter referred to as “Terms”. 

The use of this website indicates your unconditional acceptance of these Terms.

We reserve the right in our sole discretion to change these Terms at any time, with immediate effect.  You agree that your use of the site following these changes indicates your acceptance of those changes.  Whenever we make a change, we update the date at the bottom of the page. 

URBAN FOLK DETAILS

Urban Folk, Aliki N. Papadakis (hereinafter referred to as “Urban Folk”, “we”, “our”, “us”) is a firm having its principal place at 12, Argyroupoleos str., 11471 Athens Greece.

YOUR DETAILS AND THEIR USE

You (hereinafter referred to as “you”, “your”, “yours”) confirm that all information you provide us with are true & accurate. 

Both information you provide us with and information we automatically collect, shall be processed pursuant to the Privacy Policy & Cookies Policy. 

By using this site, you agree to the process of such information.

1. USE OF OUR WEBSITE

By visiting and using our website you agree that:

a) Your use will be legitimate and subject to these Terms.

b) Your will by no means harm us or any of our visitors or clients.

c) You will obtain no unauthorized access to our Site and ERP systems.

2. PRODUCTS

We reserve the right to withdraw any products at any time and/or remove or edit any materials or content on this website on our sole discretion, without any liability of any kind to you or to a third party.

When products are handmade, hand-painted, wheel-thrown, hand-woven, there might be slight differences between each product and should be accepted as the individual appearance of each product.

Products that contain natural materials carry the natural characteristics, such as grain, texture and/or color variation.  Those characteristics cannot be described as default or defects.

3. AVAILABILITY OF PRODUCTS

All items in our website are subject to availability.  The dispatch and delivery date in the site for each product is an estimation and is not binding.

In the event the items you ordered are no longer in stock, we reserve the right to inform you.  You are then offered a choice to proceed with the initial order without the products that are not available, or proceed with the rest of the products order and add substitute products, or cancel the whole order.  In price differences in the above situations you get a corresponding refund or, pay price differences if you choose substitute products of higher value. 

4. PRICE

Prices displayed on the website include VAT and do not include delivery costs. The total amount of the order includes the product cost and delivery cost and is stated on your Order Receive, Order Confirmation and your Receipt.  For non EU countries, VAT is excluded from all Order Documents.

We are not aware or accountable for any extra charges imposed by your country’s legislation (import duties, tax etc.) and such charges are not included in your order.  For non-EU countries, you are advised to check these details before placing an order. 

We reserve the right to change prices at any time, for any reason without being liable to you or to third parties.  Any price change will not affect Order Requests we have already received.

The item price is entered in our system in Euro.  It is automatically daily converted to our website’s other currencies based on the WebServiceX daily exchange rate and rounded up.  There might be small daily price fluctuations based on the daily exchange rate.  The non-Euro price is an indicative price.  For the exact price in non-Euro currency kindly contact your credit card issuer.

All orders are charged and all transactions are made in Euro and your receipt will be issued in Euro.  

5. PAYMENT

As stated in the Orders & Payment Policy, Payment can be made by Visa, Mastercard and PayPal.  

During your checkout, you are asked to complete your payment details.  By complying, you confirm that this credit card is yours and your details valid.  Then your card is automatically charged.  If your credit card issuer fails to authorize payment of the order, then the order is not valid. 

To ensure extra security, we do not have any access to your credit card and PayPal details.  All payment transactions are processed directly from our Bank Eurobank S.A. in co-operation with the corresponding organizations.

6. ORDERS

By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

When placing an order, you are responsible for providing accurate data, necessary to complete the order. 

In the event you provides us with third party information (ex. third party delivery address), you are solely responsible and liable for sharing this data.

7. VALIDITY OF ORDER CONTRACT

As described in Orders & Payment Policy, this contract is binding in terms of order, only when the order has been accepted by us. When you place an order it is treated as an Order Request and you receive via e-mail an Order Receive.  This does not constitute a binding contract for the order.  Upon process of the order you receive an Order Confirmation, stating that your order has been accepted & processed and an estimated dispatch day.  Upon receive of this Order Confirmation the contract for purchase is formed.  The order contract is binding only for the products we accepted in your order. We reserve the right not to accept your order in our sole discretion and without any liability of any kind to you or a third party.

8. TITLE

Ownership of the products will pass to you as soon as we deliver the order to you.

9. DELIVERY COUNTRIES

We issue receipts and deliver worldwide. 

10. DELIVERY

As stated in the Order & Payment Policy and in the Delivery Policy, the dispatch date is stated on the Order Confirmation. If for any reason we can not meet the dispatch date, we reserve the right to inform you. You can either choose to continue with the extended dispatch time or to cancel your order with a full refund.

Upon dispatch of the order, we have no liability whatsoever for the delay in delivery.  Reasons for delay in the delivery can be: Unforeseen circumstances, delivery area, client’s country restrictions & courier delays. 

We deliver your order from Monday to Friday, working hours, to the address stated on your order, without any prior notice.  Exceptions might occur, based on your country’s courier policy, where you will be asked to receive the package from the post office.  We are not aware or accountable for those circumstances.  All deliveries require a signature upon receive, therefore orders cannot be delivered to PO Boxes.

If you are not at the delivery, the courier will leave a notice, asking you to receive your order from your area’s post office. 

In the event the courier cannot deliver an order for reasons you have to account for (ex. wrong address details) the courier might charge you for storage and redelivery, based on the courier’s pricing policy.

In case you don’t pick-up the order in a reasonable time (the exact time is based on your county’s policy) the order is returned to us.  Upon arrival of the products you will receive a Credit Note with the cost only of the products returned.  The delivery costs will not be returned and additionally you will be charged with the return costs, plus any storage costs the courier might charge. 

11. CANCELATION / RETURN OF THE ORDER

As stated in the Returns Policy, you reserve the right to cancel or return the order.  In all cases of cancelation or return of the order, you have to provide written proof of cancelation, by filling the form in the “Contact Us” section of the website, within 14 days upon receive of the order.

All products are subject to change, except from products on sale. 

Cancel

In the event you cancel the order before it is dispatched and you cancel:

a) The whole order, you are fully refunded.

b) Part of the order, you are fully refunded for the product price canceled plus any differences there might occur to the delivery costs. 

Return

In the event you wish to return products, you are responsible to safely package them with safety filling the way Urban Folk has and for sensitive items clearly state "Sensitive" on the package.

When products are returned and before we refund you, they are fully examined.  We do not refund them in the following situations:

a) Products not in their original condition (used, missing labels, no carton box etc.).

b) Products damaged during their return due to improper packaging.

For orders:

a) Within the EU, you are refunded for the returned product price and their added value shipping cost*.  Additionally, you dispatch the products without any charge, when you contact our courier and use the code we will provide you with.

* Added value shipping cost: [Current Shipping Cost] –[Shipping Cost if the order was originally delivered to you without the refunded item]

b) For non-EU orders, you are refunded for the returned product price.   We do not refund any shipping costs, nor do we carry any return costs.  In case products are lost, we are not accountable for and you do not receive a refund.

12. DAMAGED PRODUCTS

As stated in the Orders & Payment Policy, in the event you receive a damaged product, you are requested to provide written description and proof of the damage and a photo.  In this case:

a) Within the EU, we immediately ship a similar item subject to availability.  Otherwise, you will receive a full refund for the item & its added value shipping cost*.

* Added value shipping cost: [Current Shipping Cost] –[Shipping Cost if the order was originally delivered to you without the refunded item]

b) For non-EU orders, you will receive a full refund for the item & its added value shipping cost*.

* Added value shipping cost: [Current Shipping Cost] –[Shipping Cost if the order was originally delivered to you without the refunded item]

13. LIABILITY & WARRANTY

The liability in connection with any product in our website, is strictly limited to the purchase price and dimensions of that product and the delivery of your order, as stated in the Terms. 

All product descriptions, information & materials are based on manufacturer’s descriptions.  We do not warrant the accuracy of information nor carry any liability for fraud or incomplete or wrong content.

We accept no liability for any direct or indirect losses or damages occurred by your use of our website.

To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded, we disclaim all other warrantiesof any kind, whether expressed or implied, in relation to the products and services available or any indirect loss.

14. INTELLECTUAL PROPERTY

All rights including copyright, trademarks and all other intellectual property rights in all material or content or components in our Website remain at all times vested in us and are protected by proprietary rights and laws. 

In the event you submit any idea and / or information to us (personal data are not included), it may become part of our site and we may use it at our own discretion. You waive of any rights from us towards you.

15. LINKS TO OTHER WEBSITES

Our site may contain links to third party websites.  We do not have any control over those websites and we accept no liability whatsoever for any loss or damage which may arise from the use of such links.

16. WEBSITE & SERVICES ANAVAILABILITY

The site might temporary be unavailable.  This by no means constitutes any liability in terms of damages direct or indirect.  

We may terminate or suspend your account in the event of breach of Terms by you.

We may in our sole discretion change the site and its services, without being liable to you.

17. WAY OF COMMUNICATION

All communication in order to be valid, has to be in written.  We can contact you by e-mail and through posting to our site. You can contact UrbanFolk through the form in the “Contact Us” section of our site.

18. TRANSFER OF OBLIGATIONS

You may not transfer or sub-contract any of your rights or obligations under these Terms.

We have the right to change the contract or to assign part or the whole obligations to a third party.  This will by no way limit or negatively affect your rights.

19. CONFIDENTIALITY

We may use information you provide us with in accordance to our Privacy Policy & Cookies Policy.  We hold such information in confidence and exercise due care with respect to its handling and protection.

You are responsible for keeping confidential your accounts information and password, by not sharing with a third party. 

20. WAIVER

If we fail or delay to perform under these Terms, this shall not operate as a waiver, or affect our rights to similar or subsequent duties.  It does by no means constitute a waiver of our rights and will not limit the Terms. 

21. FORCE MAJEURE

We are not liable for a failure to perform or a delay in the performance of any of our obligations in so far as we prove that:

a) The failure was due to an impediment beyond our control.

b) We could not reasonably be expected to have taken into account the impediment and its effects upon our ability to perform at the time of the conclusion of the contract.

c) We could not reasonably have avoided or overcome it or its effects.

d) Any governmental issues from your countries part.

A party seeking relief shall, as soon as practicable after the impediment and its effects upon his ability to perform become known to him, give notice to the other party of such impediment and its effects on his ability to perform.  In this case, the performance will be suspended.  Notice shall also be given when the ground of relief ceases and the obligations will be further performed.  Failure to give either notice makes the party thus failing liable in damages for loss which otherwise could have been avoided.

A ground of relief under this Article relieves the party failing to perform from liability in damages, from penalties and other contractual sanctions, from the duty to pay interest on money owing as long as and to the extent that the ground subsists.

If the grounds of relief subsist for more than a months, either party shall be entitled to terminate the contract in written.

22. APPLICABLE LAW – LITIGATION

Unless otherwise agreed in writing, any matter arise relating to the Terms shall be governed by the Greek law.  Those accessing the website from non-EU countries, are responsible for complying with local laws.  

Unless otherwise agreed in writing, all disputes arising out of or in connection with this contract shall be litigated according to Greek Law, before ordinary court in Athens, Greece.  In the event any litigation by either party in connection with this agreement, the prevailing party shall be entitled to recover from the other party all reasonable costs in the litigation.  

If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

23. CHANGE

We have the right to amend or update these Terms from time to time, in our sole discretion, without any liability to you or third party.  You will be subject to Terms in force at the time that you use the site.  Any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority will apply to orders previously placed by you.

24. ENTIRE AGREEMENT

These Terms & Conditions and any document expressly referred to in them represent the entire agreement between you and Urban Folk withrespect to the Site.  They apply and bind both parties.

The current Terms supersede all prior agreements between the two parties.

If any part of these Terms does not comply with the applicable law, that part will be changed in a manner that will legally reflect the intentions andthe rest shall remain in full force and effect.  

Last updated: 30th September 2014.